PHONE: (304) 344-9077
FAX: (304) 344-3587
E-MAIL: info@kiser-crouch.com
 
 
 
 
 
 

 
 
FREQUENTLY ASKED QUESTIONS
 
Question:

I’ve never been to a chiropractor. What can I expect at my first visit?

Answer:

The doctor will take your history, do an examination (which may include x-rays), and begin your treatment.
 
Question:
Do I need to make an appointment or may I just walk in?

Answer:

In order to respect your time and provide quality care for our patients, we schedule appointments. We will make every effort to accommodate your schedule so you will get quality care in a timely manner.
 
Question:
How long will each appointment take?

Answer:

You need to allow an hour and a half for your first appointment and 30 minutes for each appointment thereafter.
 
Question:
Where is your office located?

Answer:

Our office is located in the Patrick Street Plaza, on the corner of the bridge and the river near the stop sign. For more specific directions, please visit our Contact Us page.
 
Question:
Does insurance cover chiropractic care?

Answer:

Most insurance plans cover chiropractic care. You can call the customer service number on your card to inquire about your specific coverage. As a courtesy at your first appointment, our office staff will call your insurance company to inquire about your benefits.
 
Question:
Will you bill my health insurance for me?

Answer:

Yes.
 
Question:
Will you treat me if I have been in an accident at work?

Answer:

Yes. We treat patients in accordance with the West Virginia Title 85 guidelines. We do not accept out-of-state worker’s compensation.
 
Question:
Will you treat me if I have been in a motor vehicle accident?

Answer:

Yes.
 
Question:
Will you bill my automobile insurance?

Answer:

We will be happy to bill either the company insuring the vehicle in which you were riding at the time of the accident or your personal health insurance. You also have the option of paying for your treatment at the time of service.
 
Question:
Do I need a referral from my family doctor?

Answer:

The majority of insurance companies do not require a referral from your family doctor. Call the customer service number on your insurance card to verify whether your plan requires a referral.
 
Question:
Will I be x-rayed?

Answer:

An x-ray is one diagnostic test our doctor uses. If you recently had x-rays taken of your problem area, you may not need to be re-x-rayed. You will need to bring your recent x-rays and/or MRI to your first appointment.
 
Question:
How often will I have to come?

Answer:

At first you will need to be treated frequently, perhaps as often as three times a week for a couple of weeks. The frequency of your treatment will decrease as your condition improves.
 
Question:
I hurt my shoulder while playing sports.  My family doctor took x-rays which showed no fractures.  I was prescribed muscle relaxants and told it should resolve itself.  It's been 3 weeks and my shoulder pain has not gone away.  Can chiropractic help?

Answer:

We would have to examine you before determining a diagnosis. If you have shoulder strain, we use a very successful technique called Active Release Technique (ART®). This procedure treats problems with muscles, tendons, ligaments and nerves. It's a hands-on technique that allows us to pinpoint the strained muscles and use a specific method to correct it. Please visit the Active Release Technique (ART®) website at www.activerelease.com for more information.
 
Question:
Do I need to have x-rays done before I come to my first appointment?

Answer:

Usually not. We can do most x-rays during your first appointment, or give you a prescription to have them done at a nearby facility if necessary. If you've had x-rays or an MRI done recently, bring the x-rays and the written reports with you to your first appointment.
 
Question:
I have been diagnosed with a lumbar disc herniation. I had an MRI and went to a neurosurgeon. The doctor did not want to operate. Is there anything a chiropractor can do for me?

Answer:

Yes. After examination and reviewing your MRI report, we would likely treat by using the Cox Flexion-Distraction Technique to decompress the disc. For more information visit www.coxtechnic.com.
 
Question:
Do you have a massage therapist?

Answer:

No. Our chiropractor treats the muscular problems. A muscle strain occurs when a weak or tight muscle or tendon is over-stretched. Our chiropractor treats these problems with a type of muscle therapy called Active Release Technique (ART®). It's a hands-on technique. It's called ART because the muscle is active during treatment. It's a very effective way to reduce muscle pain and dysfunction. For more information visit www.activerelease.com.
 
Question:
Do you treat infants or toddlers?

Answer:

No. We treat children age five and older.
 
Question:
I work at a computer all day and have tingling in my hands. I have evaluated my work station and made the proper corrections. My symptoms have not resolved. What could it be?

Answer:

A variety of problems could cause the tingling. Often, repetitive typing can cause dysfunction of the muscles and nerves involved. The muscles and adjacent nerves work together when the muscle is in motion. Over a period of time the repetitive motion of typing can cause the muscle and nerve to adhere to one another. This adhesion restricts the normal motion, and is also known as a nerve entrapment. Our doctor uses a form of myofascial release, called Active Release Technique (ART®), to remove the adhesions, restoring normal function and eliminating pain. For more information visit www.activerelease.com.
 
Question:
What is a chiropractic adjustment?

Answer:

A chiropractic adjustment is done when a spinal joint is not functioning correctly. When a joint is restricted, it is called a misalignment. This means the joint is slightly out of its normal position. This causes the joint to move improperly, decreasing the normal range of motion and causing pain. Chiropractors adjust, or manipulate the restricted joint by delivering a gentle, specific, quick, low-force movement. It is usually done by hand, but sometimes an instrument, call an "Activator", is used.
 
 
 
 
 
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